AI employees for customer support
An AI employee that drafts replies, tags tickets and spots recurring issues. Agents approve every answer before it reaches a customer.
Faster first drafts, same human answer
Support agents answer the same twenty questions every day, then spend their energy on the hard tickets. An AI employee can draft replies from your help centre, tag and route new tickets, and summarise the issues that keep coming back.
Every reply stays a draft until an agent approves it. Customers still hear from a person; that person just starts from a good draft instead of a blank box. It works with Zendesk, Intercom and Freshdesk, and reports trends in Slack or Teams.
Turning tickets into product feedback
A weekly summary of recurring issues, posted in the product channel, is often the most valued output. It turns support volume into something the rest of the company can act on, without anyone tallying tickets by hand.
Getting started in customer support
The first conversation is about your customer support team's week, not about AI. We look at which jobs come back every week, which tools they touch and who signs them off, then pick one to start with and agree how you'll measure it.
From there you have two routes. On Platform your team builds its own AI employees after one onboarding call. On Managed, Switch runs a workshop, presents the plan to leadership, builds up to five AI employees, rolls them out and holds weekly implementation calls. You can try it first with a free test alongside a Switch team member.
Example jobs
Job
Works in
Produces
Approved by
Draft replies from your help content
Zendesk
Reply drafts
Support agent
Tag and route incoming tickets
Intercom
Suggested tags and owners
Support lead
Summarise recurring issues each week
Slack
Trend summary for product
Head of support
See what an AI employee would do for your team.
30 minutes with Switch. We map your first agents with you.
How it works with Switch
Step 1
Agree the plan
Agree the steps, owners and dates together.
Step 2
Map your needs
Understand your workflow, pain points and goals.
Step 3
See it on your work
See a working agent on your own workflow.
Step 4
Business case
Connect the value to cost, revenue and margin.
Step 5
Price and terms
Agree scope and price for one first agent.
Step 6
References
Hear from customers who have done it.
Step 7
Procurement
Clear legal, security and vendor onboarding.
Step 8
Sign and start
Sign the shared scope and book the kick-off.
Related integrations
By company size
More ai employees by team
Questions
Does it reply to customers on its own?
No. Replies stay drafts until a support agent approves them.
Does a person still approve the work?
Yes. Every AI employee hands its result to a named person in Teams or Slack, who approves, edits or rejects it before anything is sent or changed.
Will AI employees replace people on the team?
No. They take repeatable work off the team's plate so people spend their time on judgement, customers and decisions.
How do we get started?
Start with a free test together with a Switch team member, then choose Platform to build your own AI employees or Managed to have Switch find, build and roll them out for you.